Privacy policy

When you buy something: your name, email, phone and shipping address, plus the order itself. Card details go straight to Square and are never seen or held by us.

When you send an enquiry: your name, email, and anything you choose to write, plus an organisation name if you give one.

When you join the newsletter: your email address and the date you confirmed it.

When you simply browse: nothing that identifies you, unless you accept analytics — see below.

To send you what you bought, to answer what you asked, and to send the newsletter you asked for. That is the whole list.

Square processes payments and holds the payment record. Supabase hosts the database that holds orders, enquiries and the subscriber list, in its Sydney region. Netlify serves the website. Resend delivers order and enquiry email. Brevo delivers the newsletter, if you have joined it. Australia Post or the courier carries your parcel.

We do not sell, rent or trade your details, and we do not pass them to anyone for their own marketing.

This site can use Google Analytics 4 to measure how the store is used, and the Meta (Facebook and Instagram) Pixel to measure how advertising performs. Google Analytics sets cookies and records pages viewed, approximate location and device. The Meta Pixel records similar events and lets Meta connect them to a Meta account for advertising.

Neither loads until you accept. The banner on your first visit names both, and Decline means no analytics and no pixel scripts load at all — not a reduced version, none. You can change your mind at any time using the link in the footer.

Meta’s Advanced Matching is deliberately switched off, so no hashed email address or phone number is ever sent to Meta.

Access to the database is limited to Renae. Order records are kept for seven years as tax law requires. Enquiries are kept while they are useful and deleted on request. Newsletter subscribers stay until they unsubscribe.

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted, and we will do it. Send a general enquiry, or email the studio. If you are unhappy with how we have handled your information you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.